Damages and Concerns

We take utmost care in delivering your order, but if you happen to notice any defects, damages, or if you receive the wrong item, please inspect it upon reception and contact us immediately. We are committed to resolving any such issues promptly and ensuring your satisfaction.

Exceptions and Non-Returnable Items

While we strive to accommodate returns, certain items are exempt from our return policy. This includes perishable goods like food, flowers, or plants, as well as custom products or personalized items tailored specifically for you. Additionally, for safety reasons, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns or questions regarding the eligibility of your specific item, please feel free to get in touch with us.

Please note that sale items and gift cards are non-returnable.

Exchanges

To expedite the process and ensure you receive the desired item without delay, we recommend initiating a return for the product you have. Once your return is accepted, you can conveniently make a separate purchase for the new item you desire.

Refunds

Upon receiving and thoroughly inspecting your return, we will notify you promptly regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Kindly keep in mind that the refund may take some time to reflect in your bank account or credit card statement, as it is subject to the processing time of your financial institution.

At Zhituohome, we prioritize your satisfaction and aim to provide a hassle-free return experience. Should you have any further questions or concerns, please do not hesitate to reach out to our dedicated customer support team.