Delivery & Return

Free delivery is available for over $109. Choose a specific delivery date & time that suits you for an additional fee.

Shipping Policy


Shipping Time: 6-10 Workdays

Delivery countries: United States, Japan, United Kingdom, Germany, France, Italy, Spain


Our shipping method is not available for P.O. Boxes and APO/FPO addresses.
Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
After we ship out your products, you will receive an email with tracking number to track. You can also check your order information by this number.

Return Policy

At Zhituohome, we value your satisfaction, which is why we offer a flexible return policy. You have a generous window of 30 days from the date of receiving your item to request a return.

To qualify for a return, your item must be in its original packaging and in the same pristine condition in which you received it. Please ensure that the item remains unworn or unused, with all tags intact. Additionally, kindly provide us with the receipt or proof of purchase for smooth processing.

Initiating a return is easy. Simply reach out to us at, and our dedicated team will guide you through the process. Once your return request is approved, we will promptly send you a return shipping label, along with detailed instructions on how and where to send the package. Please note that we cannot accept any items sent back without prior authorization.

Damages and Concerns

We take utmost care in delivering your order, but if you happen to notice any defects, damages, or if you receive the wrong item, please inspect it upon reception and contact us immediately. We are committed to resolving any such issues promptly and ensuring your satisfaction.

Exceptions and Non-Returnable Items

While we strive to accommodate returns, certain items are exempt from our return policy. This includes perishable goods like food, flowers, or plants, as well as custom products or personalized items tailored specifically for you. Additionally, for safety reasons, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns or questions regarding the eligibility of your specific item, please feel free to get in touch with us.

Please note that sale items and gift cards are non-returnable.


To expedite the process and ensure you receive the desired item without delay, we recommend initiating a return for the product you have. Once your return is accepted, you can conveniently make a separate purchase for the new item you desire.


Upon receiving and thoroughly inspecting your return, we will notify you promptly regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Kindly keep in mind that the refund may take some time to reflect in your bank account or credit card statement, as it is subject to the processing time of your financial institution.

At Zhituohome, we prioritize your satisfaction and aim to provide a hassle-free return experience. Should you have any further questions or concerns, please do not hesitate to reach out to our dedicated customer support team.


How soon can I receive my order?

When we receive your order, we will send it out in 3~7 days from our local warehouse in US. Then we will update with USPS tracking number.

How can I be sure of the battery quality?

1. We are very confident on our battery quality and offer 30-day money back policy.

2. We are the exclusive sponsor of world champions. We are going to build a well-known international brand.

3. We have over 10-year manufacturing experience.

How soon will you settle a customer claim?

Your satisfaction is our first priority. We will settle it and make you happy in 3~7 working days.

Can you deliver your batteries to other countries instead of United States?

Please let us know the destination country and battery quantity and then we will check the courier cost for you.  Email:

Can I be your agent and use my private label?

Yes, you can but we have a MOQ requirement against our partners. You can contact us to further information.

Need a Help?

  • 86-13459017532
  • Email:

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